Refund policy

We are happy to extend returns and refund service to all customers – within 30 days of receiving your purchase.

Returns are accepted if returned within 30 days of receipt in exchange for Gift Cards only.

All returns will be thoroughly inspected in accordance with our Return Policy before we proceed further. We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.

For returns, customers are advised to notify us first at enquiries@bioconnexion.com.my by quoting the order number and product details.

If you have received an incorrect item, or if your item has been delivered faulty. Kindly contact our Customer Service at enquiries@bioconnexion.com.my with the following information:  

 

• Proof of purchase/order number
• A short description of the issue
• Supporting image(s)

 

Returned items will be thoroughly inspected by our quality control experts to assess if the item is faulty or fair wear and tear. We may be able to repair your item – though we are not able to guarantee it.

In the rare event that your item is faulty due to design or defect, we will proceed to replace the item. Replacements will be subjected to availability and our Customer Service team will be in touch with you on the next steps.

We aim to process all returns within 5-7 working days of receiving your order back. 

The management reserves the rights to reject any returns at our discretion.

 

Shipping

For returns, customers will bear shipping cost which are not refundable.

Customers are advised to use a trackable shipping service or purchase shipping insurance in order to ensure a smooth return process.